Lost all fame

[AkiTo]

Hopefully I have the right section this time.

2 weeks ago I had 16k fame, I logged on for TW, and at the end of that TW i had 0 fame,
after I lost that 16k, I tried to make a petition ingame, got an error so assumed it wasnt working.

After the last TW and seiges I got my fame to 5k, and now after the giran seige I checked my fame and now its 886.


What is going on? it started happening AFTER I subbed to main.

I cant get books, pvp armor, weapons, - anything useful if my fame keeps resetting every week for no reason.

Please can you fix it, and if possible reimburse me for my lost fame.
If you cant reimburse me, that sucks. But I can deal with it if you can fix it so it doesnt happen again.

Please get back to me asap, because it seems i cant move on with gear/skills until its fixed.

Thanks,

AkiTo.