Error

Mertian · November 24, 2015, 10:57:09 AM

Hey, I get this error when trying to start the client.. I downloaded the system patch, tried to update with the updater. Removed system folder and re-downloaded it. Anyone with the same problem or a solution for it?

https://gyazo.com/d98f8d13891346902d52db8b9b1302fb

smn · November 24, 2015, 12:24:38 PM

Are you using AVAST anti-virus? If not what kinda of anti-vir software are you using? Try disabling it and run again.

Mertian · November 24, 2015, 03:30:32 PM

It's inactivated

.

smn · November 24, 2015, 03:34:43 PM

Is it AVAST?

Mertian · November 24, 2015, 03:36:37 PM

No. Only Windows Defender and it's inactivated.

smn · November 24, 2015, 03:41:25 PM

That's pretty weird. Do you perhaps use any other security/cleanup software, that's based on virtualization technologies with sandbox functions? Or do you have any Hyper-V elements enabled in windows components? From what I know, users who had installed AVAST specifically, on their computers had the exact same problem. After removing it, the issue was resolved. Usually the server's protection system denies running game client in a virtual machine, like vmware, virtual box etc.

You should contact the technical support via our support system and explain the situation.

http://support.rpg-club.net/?language=English

Mertian · November 24, 2015, 03:55:16 PM

I am not good enough with computers to know what that means.

But I submitted a ticket and we'll see if they can help me. Thanks for the help

.

smn · November 24, 2015, 04:15:05 PM

I can't think of another reason that could cause this. I hope support can resolve your problem.

Sorry I couldn't be of more help.

Mertian · November 24, 2015, 11:48:39 PM

Ty for trying

. Seems like no one else has this problem. Really really weird.

Unno · November 25, 2015, 05:30:34 PM

https://www.youtube.com/watch?v=NeJB4YTdJeM

try this,not sure if its gonna work,video is 3years old.

Mertian · November 25, 2015, 07:59:22 PM

Thanks for the advice! Didn't work tho

And tech crew is not answering me

Please I want to play!!!

smn · November 25, 2015, 08:15:08 PM

I apologize for the wait, but currently the staff is really busy with solving server problems as well as answering tickets to support from many users at a time. You will get your reply as soon as possible.

Poissie · November 25, 2015, 08:53:27 PM

Quote from: Mertian on November 25, 2015, 07:59:22 PM
Thanks for the advice! Didn't work tho And tech crew is not answering me Please I want to play!!!

Number of ticket ?

Mertian · November 26, 2015, 11:55:25 AM

Quote from: Poissie on November 25, 2015, 08:53:27 PM
Quote from: Mertian on November 25, 2015, 07:59:22 PM
Thanks for the advice! Didn't work tho And tech crew is not answering me Please I want to play!!!

Number of ticket ?

They answered now, they said they are working on the problem.

Seems like I will miss many of the starting days.

dimmeris · November 26, 2015, 12:52:53 PM

Anyone can answer question for that "max window reached" problem? Please? cant connect from yesterday its anoyng.

Poissie · November 26, 2015, 01:32:39 PM

Quote from: dimmeris on November 26, 2015, 12:52:53 PM
Anyone can answer question for that "max window reached" problem? Please? cant connect from yesterday its anoyng.

Box or main ?

Mertian · November 26, 2015, 09:35:49 PM

My problem was solved when uninstalling Ad-Aware

smn · November 26, 2015, 09:42:45 PM

Quote from: Mertian on November 26, 2015, 09:35:49 PM
My problem was solved when uninstalling Ad-Aware

I told you it had something to do with a security program. I'm glad it all worked out.