Do they ever reply?

Pepsi ✿◕ ‿ ◕✿ · July 18, 2011, 08:25:57 PM

Does the staff ever reply to the support tickets? I understand that this must be a busy time but I've been waiting for a while now on quite an important matter...
I see a lot of people posting here to get their attention so I guess I'll give that a go.

Guardian · July 18, 2011, 08:58:54 PM

yes no maybe.

UnforgiveN · July 19, 2011, 05:13:02 PM

they do respond. at least at my ticket they replied short and @ subject. so just wait and check your mail frequently.

greennight · July 21, 2011, 02:55:40 PM

y sometimes its bit longer but they do reply

Jacky · July 21, 2011, 03:12:56 PM

u sad Pepsi?

Traderxx · July 21, 2011, 05:37:38 PM

It's depend from GM that got your ticket.
Some gms answer very fast and are rly helpful some reply very long and are unhelpful and arrogant a bit... like some ppl on forum when you are lf something and reply is "and ?"

Pepsi ✿◕ ‿ ◕✿ · July 26, 2011, 03:13:27 PM

8 days later with no reply still =[

Jacky · July 26, 2011, 03:34:39 PM

Quote from: Pepsi on July 26, 2011, 03:13:27 PM
8 days later with no reply still =[

HoN?

gratz · July 26, 2011, 07:28:50 PM

Quote from: Pepsi on July 26, 2011, 03:13:27 PM
8 days later with no reply still =[

http://www.youtube.com/watch?v=8Sf6O0Xk0QM&feature=youtu.be

venduj · July 27, 2011, 12:27:11 AM

Quote from: Pepsi on July 26, 2011, 03:13:27 PM
8 days later with no reply still =[

if the log examination is needed, response on ticket can take up to 2 weeks

JaCoX · July 27, 2011, 02:06:57 AM

instead of reply i found this

QuoteError:

Ticket not found! Please make sure you have entered the correct tracking ID!

Lokocz · July 27, 2011, 05:24:23 AM

i just wanted to add myself to waiting list

Savris · July 27, 2011, 01:49:10 PM

Lulz... My ticket was settled in less than one day. Even with medium priority :p

greennight · July 27, 2011, 02:01:35 PM

maybe admins like coca-cola and not pepsi, who know

Traderxx · July 27, 2011, 03:14:07 PM

yep they reply, i had few tickets and they had reply in about day or two.
I have made ticket with scam and waiting 2weeks already so i think it's about log check

venduj · July 27, 2011, 03:36:59 PM

btw they dont have to write anything as answer, they will just lock the ticket with title: resolved and they r done

i sent 2 tickets to support few months ago, 1st ticket (was about 4 accounts being scammed) got resolved status after 2 weeks without response and 2nd(about gcm bug) got resolved with response within few hours..

miahi · July 27, 2011, 07:17:00 PM

Naah they're just like "scam again? ... aww fuck this shit i'm passing it"