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Archive => Archive => USSR [x15] Support => Topic started by: Ecthe on February 15, 2011, 11:18:55 PM

Title: Account stolen
Post by: Ecthe on February 15, 2011, 11:18:55 PM
Hello,
someone hacked my email and stole my account via change email. I get my mail back from helpdesk of  mail provider.
I had strong password there, used ip filter on account (but hacker dropped filter through mail and changed pass). At loging figure only ips what was on ip filter before hacker drop him. I have ticket but still waiting for reply from staff. If you can check it preferentially, i will be very grateful. Is realy hard for me to watch how someone play for my char at olympiad and i can do nothing with that.  :-\

Thx 4 help
Title: Re: Account stolen
Post by: Nope on February 16, 2011, 11:54:33 PM
gm's usually respond slow.. ;D
if he hacked ur email he can probably hack you again so its pointless really
figure out how he hacked u first
Title: Re: Account stolen
Post by: Ecthe on February 17, 2011, 12:18:08 AM
If ip filter couldn't be reset via forgot pass, i could have still my account.
Title: Re: Account stolen
Post by: dexterr on February 17, 2011, 09:06:41 PM
still no response from gm/admins hmm:(
Title: Re: Account stolen
Post by: Ecthe on February 19, 2011, 11:42:22 AM
6 days left and still no reply in my ticket. Maybe hacker could use brute force, email on centrum.cz doesn't have protect against.
Title: Re: Account stolen
Post by: Nope on February 19, 2011, 11:44:51 AM
i have a ticket thats older than that ;) so yeah thats nothing.
Title: Re: Account stolen
Post by: sergeidracuenov on February 21, 2011, 06:09:28 PM
Quote from: Ecthe on February 19, 2011, 11:42:22 AM
6 days left and still no reply in my ticket. Maybe hacker could use brute force, email on centrum.cz doesn't have protect against.

they have 2 weeks to do it :)

my friend got answered after 2 weeks

QuoteWhen game logs examination is needed, support reply time may attain up to 2 weeks: it depends on appeal's priority (impact on game balance, value of stolen items etc.)

also u should know that not just you got scammed, they have more tickets with same situation :P just wait
Title: Re: Account stolen
Post by: Lineage 2 on February 21, 2011, 06:10:21 PM
!!! http://support.rpg-club.net/
Title: Re: Account stolen
Post by: sergeidracuenov on February 21, 2011, 07:26:52 PM
Quote from: LagysFey on February 21, 2011, 06:10:21 PM
!!! http://support.rpg-club.net/

he said that he sent ticket but he want to force check it so he made post here ;)
Title: Re: Account stolen
Post by: Shabaka on February 21, 2011, 08:07:25 PM
Quote from: SERGEIDRACUENOV on February 21, 2011, 07:26:52 PM
[he said that he sent ticket but he want to force check it so he made post here ;)
So he get force forum ban for it.